Givenly is looking for a Senior Manager of Operations to take full ownership of our day-to-day operational functions. You’ll lead the operations team, manage the complete lifecycle of branded merchandise projects and kitting programs, and build the systems and processes that let us scale.
This is not a support role. We need someone who sees problems before they become problems, builds repeatable processes, and takes pride in operational outcomes—not just activity. You’ll report directly to the CEO and have real ownership over how this company runs.
What You’ll Own
Operations & Fulfillment
End-to-end operational performance across fulfillment, client delivery, vendor management, and platform operations. You’ll manage branded merchandise projects from quoting through production, decoration, kitting, and delivery—ensuring accuracy, quality, and on-time execution. You’ll build and maintain SOPs that create consistency and reduce the need for executive involvement in daily operations.
Vendor & Supply Chain
Full ownership of vendor relationships across suppliers, decorators, and fulfillment partners. This includes negotiating pricing and terms that protect margins, managing product catalog integrity, optimizing our Brand On Demand catalog, and vetting and onboarding new vendor partners.
Customer Operations
Ensuring every client touchpoint runs smoothly—from Zendesk ticket management to order discrepancy resolution. You’ll partner with Customer Success and Sales to deliver seamless onboarding, fulfillment, and ongoing support across our corporate gifting programs, company stores, and branded kits.
Systems & Cross-Functional Leadership
Maintaining operational data accuracy across Zendesk, Monday, Sage, Google Suite and our proprietary platform. You’ll use project management tools to keep work on track, collaborate with Sales and Leadership, and provide the CEO with regular operational insights and strategic recommendations.
Details
Location: Remote (occasional travel to Chicago)
Reports To: CEO
About Givenly
Givenly is a corporate gifting and employee engagement platform serving enterprise clients across the country. We combine subscription-based services, branded merchandise fulfillment, and wallet-based gifting programs to help companies build loyalty, recognize employees, and strengthen client relationships. We’re a growing company in the promotional products space looking for exceptional people to help us scale.
Requirements
7+ years of operations experience with at least 2 years in a management or leadership role
Promotional products industry experience strongly preferred—familiarity with branded merchandise, decoration methods, kitting, and fulfillment workflows is essential
Working knowledge of Sage or similar industry platforms for order management and purchasing
Proven track record building scalable processes and managing vendor relationships
Proficiency with operational tools such as Google Suite, Zendesk, and Monday.com
Data-driven mindset with comfort analyzing metrics to drive decisions
Self-starter who thrives working autonomously in a remote environment
Nice to Have
PPAI membership or industry certifications
Experience with company store or e-commerce fulfillment platforms
Experience in a startup or small company where wearing multiple hats is the norm
Givenly is an all-in-one platform for corporate gifting, employee recognition, and branded merchandise management. We empower companies to build meaningful connections through personalized gifts, automated recognition programs, and inventory-free company stores. With access to over 20,000 customizable gifts and experiences, global shipping capabilities, and our innovative Brand On Demand technology, we help businesses of all sizes strengthen relationships with clients and employees alike. Since 2015, we've been delivering innovative corporate gifting solutions, earning recognition on the Inc. 5000 list of fastest-growing companies and 5-star reviews from clients across North America.