Pittsburgh, PA
United States - Nationwide
United States - Nationwide
Posted: 03-Feb-26
Location: United States - Nationwide
Type: Full Time
Categories:
Preferred Education:
The Role
Givenly is looking for a Senior Manager of Operations to take full ownership of our day-to-day operational functions. You’ll lead the operations team, manage the complete lifecycle of branded merchandise projects and kitting programs, and build the systems and processes that let us scale.
This is not a support role. We need someone who sees problems before they become problems, builds repeatable processes, and takes pride in operational outcomes—not just activity. You’ll report directly to the CEO and have real ownership over how this company runs.
What You’ll Own
Operations & Fulfillment
End-to-end operational performance across fulfillment, client delivery, vendor management, and platform operations. You’ll manage branded merchandise projects from quoting through production, decoration, kitting, and delivery—ensuring accuracy, quality, and on-time execution. You’ll build and maintain SOPs that create consistency and reduce the need for executive involvement in daily operations.
Vendor & Supply Chain
Full ownership of vendor relationships across suppliers, decorators, and fulfillment partners. This includes negotiating pricing and terms that protect margins, managing product catalog integrity, optimizing our Brand On Demand catalog, and vetting and onboarding new vendor partners.
Customer Operations
Ensuring every client touchpoint runs smoothly—from Zendesk ticket management to order discrepancy resolution. You’ll partner with Customer Success and Sales to deliver seamless onboarding, fulfillment, and ongoing support across our corporate gifting programs, company stores, and branded kits.
Systems & Cross-Functional Leadership
Maintaining operational data accuracy across Zendesk, Monday, Sage, Google Suite and our proprietary platform. You’ll use project management tools to keep work on track, collaborate with Sales and Leadership, and provide the CEO with regular operational insights and strategic recommendations.
Details
Location: Remote (occasional travel to Chicago)
Reports To: CEO
About Givenly
Givenly is a corporate gifting and employee engagement platform serving enterprise clients across the country. We combine subscription-based services, branded merchandise fulfillment, and wallet-based gifting programs to help companies build loyalty, recognize employees, and strengthen client relationships. We’re a growing company in the promotional products space looking for exceptional people to help us scale.
Requirements
- 7+ years of operations experience with at least 2 years in a management or leadership role
- Promotional products industry experience strongly preferred—familiarity with branded merchandise, decoration methods, kitting, and fulfillment workflows is essential
- Working knowledge of Sage or similar industry platforms for order management and purchasing
- Proven track record building scalable processes and managing vendor relationships
- Proficiency with operational tools such as Google Suite, Zendesk, and Monday.com
- Data-driven mindset with comfort analyzing metrics to drive decisions
- Self-starter who thrives working autonomously in a remote environment
Nice to Have
- PPAI membership or industry certifications
- Experience with company store or e-commerce fulfillment platforms
- Experience in a startup or small company where wearing multiple hats is the norm