Customer service rep will serve as the main point of contact for C.A.T. Specialties customers, ensuring that every interaction is professional, friendly and positive.

• Establish and maintain a good relationship with customers and vendors
• Handle customer inquiries/requests/problems by phone, email and/or in person, with a positive attitude in a professional manner
• Order entry, monitor customer orders from start to finish and call client once order is ready for pick up
• Update/create customer and vendor accounts as needed
• Set up and process customer quotes when required
• Assist production staff with any questions on products, art designs, job orders and/or supplies
• Assist art department with questions pertaining to a job order
• Enter production information into database for each order
• Work with clients on selecting products from our showroom
• Process product returns as it is required in a timely manner
• Troubleshoot any issues in a professional manner, seek help from management as needed
• Process incoming mail
• Set up shipments by FedEx or US Post mail
• Open and close the office when required
• Purchase screen-printing supplies as needed
• Organize, file and sort customer files, account receivables and accounts payable documents
• Assist in processing A/P & A/R invoices and payments

Experience with promotional product industry and customized apparel decoration