ENROLLMENT MARKETING & COMMUNI (BL-SCOM-IUBLA)

The Office of Enrollment Management (OEM) serves Indiana University Bloomington by recruiting, enrolling, and serving students. We are deeply committed to transforming student's lives through access, engagement, and success while becoming the most innovative, strategic, and visionary enrollment management team in the nation. With a strong commitment to diversity and inclusion, OEM works with campus partners to make IU Bloomington the best university possible.

Bloomington Enrollment Marketing and Communications (EMC) delivers and supports strategic and innovative communications and marketing technology across all of OEM to advance student recruitment, service, and success. The department collaborates with campus partners to actively influence strategy, practice, and innovation.

The CRM Communications Data Analyst is a full-time position in Bloomington Enrollment Marketing and Communications that supports digital communication initiatives for the Bloomington Office of Enrollment Management (OEM). This position works within various Constituent Relationship Management (CRM) tools and database systems to provide accurate data for use in marketing, transactional, and event related communications for units within OEM and our partners.

Department Specific Responsibilities

• Defines, develops, maintains, and loads data from external and internal sources into our Constituent Relationship Management (CRM) systems
• Translates plain-language requests into CRM reports and SQL queries
• Troubleshoots and performs root cause analysis on data implementation errors
• Coordinates with operations team members to ensure communications have the appropriate data points for the target population
• Structures and submits data to and from outside entities, conforming to unique specifications and requirements
• Analyzes student data and prepares information for use in internal operations reports
• Learns new platforms and toolsets and maintains existing systems in their current operating environments
• Provides instructions and guidance to staff, plans work, provides feedback and establishes timelines for team projects

General Responsibilities

• Provides analysis of existing data and data structures and satisfies ad-hoc reporting/analysis requests.
• Creates reporting specifications for new reports/dashboards/analytical tools and assists in testing/validation; ensures integrity, accessibility, and accuracy of reports/dashboards and data structures; reviews and approves user requests for access to reporting data and tools.
• Consults with faculty and/or staff to identify new business reporting needs and provides guidance and interpretation of complex environments and data.
• Documents data analysis efforts (data sources, reporting specifications, tools, issue/problem resolutions).
• Researches and stays up-to-date on emerging technologies and data analysis tools.

EDUCATION

Required

• Bachelor's degree (preferably in computer science, information science, or related field)

WORK EXPERIENCE

Preferred

• Some experience in data analysis/reporting or related experience
• 2 years of digital marketing communications experience
• Higher education and IU experience

Combinations of related education and experience may be considered

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty

Preferred

• Strong demonstrated knowledge of SQL and Microsoft Excel
• Working knowledge of CRMs and content management systems
• Strong analytical ability for problem solving and performing root cause analysis.
• Strong interpersonal and communication skills
• Salesforce Marketing Cloud and/or Slate CRM experience

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

This position is eligible for remote work or to work a hybrid schedule (mix between remote and in-person work), subject to change in the future based on university policy and business needs.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Core

FLSA: Exempt

Job Function: Information Technology

Job Family: Data Analysis & Engineering

Click here to learn more about Indiana University's Job Framework.

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

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Telephone: 812-856-1234