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Customer Experience Measurement – Manager
The Manager of Client Experience Measurement will find inspiration in the power of customer feedback to drive organizational change to improve customer experience. You will play a key role in driving CVS Health customer centricity efforts by advocating for action on insights developed through client feedback. This role requires a focused, energetic, and creative individual who can build new feedback programs, generate thoughtful insights, and manage qualitative and quantitative data without losing sight of the customer.Working as part of the customer experience team, you will be responsible for the day-to-day operations of CVS Health’s Client Experience Measurement program. This includes communication management, questionnaire design support and programming, stakeholder and


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