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Customer Experience and Digital Marketing Director
SUMMARY Under the direction of the Executive Director, the Customer Experience and Digital Marketing Director will be responsible for planning, organizing, and controlling the internal and external communications of the Association as well as the coordination of customer experience/satisfaction strategies and related databases and event activities. ESSENTIAL FUNCTIONS: Plan, organize, control, and direct the internal and external communications of the Association; coordinate and implement effective methods for communicating policies, practices, achievements, philosophies and events to the media, Association Members, and the community. Develop and implement strategies useful in improving customer relationships, dedicat


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