We are seeking a Director of Sales to join our growing company. The Residence Inn Boston Seaport's newly renovated 120 room, unique brick and beam design, all suite hotel, is located in the heart of Boston's booming Seaport District. The successful applicant will strategically plan, execute and manage the overall sales and marketing effort of the hotel to achieve optimal occupancy, and use, through effective direct sales and revenue management strategies that focus on maximizing revenue and meeting/exceeding hotel profit objectives.
Meet/exceed hotel top line revenues
Grow RevPar to the comp set as measured by Smith Travel
Be a sales leader for the hotel with focus on guest service and satisfaction
Ensure that all appropriate market segments are being saturated
Develop and articulate strategies via strategic sales plans - monthly/annual
Provide strong leadership, guidance and training support to team members
Consistently meet/exceed sales call goals established by the company
Responsible for booking the function space, quoting meeting room rental, A/V and F&B
Must be skilled in building rapport, qualifying, presenting, negotiating and closing on business, as well as, servicing accounts
Must become proficient in the use of brand reports, Amadeus tools, and other subscriptions provided to assist efficiently target opportunities
The sales leader for the hotel will ensure that all sales call documentation for the team is recorded in the sales automation system on property
Implement company programs (Claremont) and manage the sales and marketing efforts of the property in a manner consistent with Claremont’s policies and procedures
Prepare, analyze and review rooms revenue & presentations
Proven ability to attract, retain and motivate the employees; hire train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. Training will be to sales staff (Sales Managers, Sales Coordinators and Event Meeting Managers) as well as front desk staff
Must be a leader and collaborative partner with the hotel General Manager, Area Director of Revenue Management, and other team members
Have a positive attitude and cooperate with other departments to create an exceptional guest experience
Survey, review and analyze competition, market trends, and customer needs
Maximize brand relationships by building relationships with various personnel (including but not limited to the national account managers, group desk and regional support) that can help the hotel gain market share, build customer relationships and gain exposure in various market places.
Must become astute in the consistent use of all the brand tools inclusive of RFP platforms, Hotel website tools, social media and digital marketing
Must complete all required brand training
Demonstrateleadership skills by consistently growing responsibilities, strengthening skill set, knowledge base and engagement with the staff by using tools /resources provided
Must be able to pivot strategies to manage the ups and downs of demand
Education: Four-year college degree or equivalent education & experience
Experience: Minimum of 3 years progressive hotel sales
Skills and Abilities: Requires advanced knowledge of consultative sales principles
Experiential knowledge required for management of people, complex problems and efficiency of sales activities
Must possess highly developed communication skills to frequently present, negotiate, persuade and influence guest(s), clients and internal stakeholders
Sales Data Base System (ie. Delphi, STS etc)
No. of employees supervised: Zero to Fiveemployees
Travel required: Local travel required on a weekly basis. Regional travel may be required a minimum of five times a year.
Claremont Companies offers a comprehensive rewards and compensation package for eligible associates that includes:
Claremont Companies has been in business for over 50 years. Our privately held company owns an extensive portfolio of Hotels and Apartment Communities in New England with a strong pipeline of new properties and acquisitions. Due to our continued growth, we are looking to expand our staffing levels with caring, passionate employees who operate with a sense of urgency and a spirit of collaboration to offer our guests the best experience possible.