Carnegie Mellon is enjoying its most productive fundraising years in its history, raising more than $950M over the last three years. University Advancement (UA) supports the entire CMU community in building relationships with key constituencies and securing the financial resources the university needs to continue its ascent. As the division grows, we are seeking a Salesforce Marketing Cloud Developer. This is an exciting opportunity if you thrive in an interesting and challenging work environment. Reporting directly to the Assistant Vice President for Advancement Information Systems, you will partner with business owners to provide subject matter expertise and strategic guidance in support of back-end processes, integrations, and technical leadership for the platform. You will manage the platform and deliver new system functionality to the University Advancement marketing team and its partners at Carnegie Mellon University. You will be responsible for the design, development, and delivery of enhancements to the platform.

Your core responsibilities will include:

• Collaborating with members of the technology and marketing teams to manage and enhance SFMC tool
• Leading requirements and development efforts, translating vision into aligned technical solutions
• SQL based query development, data management and optimization
• Building custom reporting and data exports
• Creating dynamic and complex scripting solutions
• Performing testing and quality assurance activities
• Maintaining technical knowledge of the SFMC platform
• Supporting integrations with other Salesforce solutions like Sales and Experience Cloud
• Performing other related duties as assigned

Passion, excellence and flexibility are vital qualities within University Advancement. A commitment to diversity, equity and inclusion; collaboration; and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• The ability to:
  • work effectively in a fast paced, entrepreneurial environment
  • handle multiple tasks simultaneously and set priorities; manage multiple concurrent projects to completion
  • work under pressure and remain calm and composed when dealing with difficult people and situations
  • maintain confidentiality and discretion
  • meet strict deadlines
  • devise solutions to address business needs
  • design, develop, test and maintain applications or systems programs
  • evaluate user requests to determine feasibility, cost and time estimates and systems compatibility
  • develop and maintain technical documentation in support of new or existing systems

Qualifications

• A Bachelor of Science degree in a technical field such as Computer Science, Computer Engineering, Information Systems or an equivalent level of experience and/or industry certifications is required
• Three or more years of Marketing Automation Administration experience and strong knowledge of the Salesforce CRM platform and Marketing Cloud Connect
• Experience in hands-on design, prototyping, development, configuration, testing and other implementation activities
• Ability to develop responsive dynamic email templates
• SQL Master and strong understanding of Marketing Cloud's contact data model
• Experience implementing automated solutions utilizing Marketing Cloud Server-Side Java Script (SSJS)
• Ability to interpret requirements and translate to technical solutions into functional web components or SFMC components
• Build websites using SFMC CloudPages
• Experience with web service integration (REST/SOAP)
• Experience with managing system updates through version control software such as Git
• Experience with documenting and reporting status of technical builds
• Stays current with email and web design trends, tools and practices

Preferred Qualifications

• Previous client facing experience
• Front-End web development (HTML, CSS, JavaScript, etc.) skills
• Salesforce Marketing Cloud Developer certification

Requirements

• Successful background check

CMU's COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Staff and faculty must comply with all applicable COVID-19 mitigation requirements. Please see Minimum Requirements to Return to Campus for details regarding the university's current COVID-19 mitigation requirements.

Location

Job Function

Position Type

Full Time/Part time

Pay Basis

More Information: