TicketReturn has an immediate opening for a Marketing & Communications Manager. We are looking for a candidate with proven skills in campaign development, digital marketing, communications, social media, and graphic design. Candidates with prior experience in ticketing technology or professional sports preferred.
Preferred candidates will reside in Charlotte, NC region. Occasional travel and trade show representation required.
Duties and Tasks/Essential Functions:
Accountable for marketing initiatives to drive traffic, engagement and leads that deliver sales and client retention
Develop highly effective, targeted content for each unique audience leading to optimized client and prospect behaviors
Creation of sales and marketing materials to support defined market segments
Create and manage brand standards
Management of eMarketing platform
Collaborate with internal teams to oversee publication of internal and external newsletters
Creation and management of editorial calendar
Become familiar with all industry related publications and generate opportunities for inclusion
Create press releases, new client announcements and other product-related releases
Plan and execute social media strategy and oversee all social media accounts.
Minimum of 3 years related experience in a marketing and communications role. Ideal candidate will have prior experience in ticketing technology or professional sports.
Excellent project management skills and understanding how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results in the form of engagement, retention and leads
Creative and communications skills, with an emphasis in writing, copy and design.
Deep knowledge of various communication platforms: video, digital, web, mobile, content, and social.
Strong understanding of best practices for using content as a customer acquisition channel.
Experience with graphic design programs such as Canva or Photoshop.
Google analytics knowledge preferred.
Ability to develop and maintain productive working relationships with teammates in a virtual work environment.
TicketReturn is a leading provider of box office and online ticketing services serving more than 600 client venues and issuing more than 50 million tickets annually. As the leading provider of ticketing services for Minor League Baseball (MiLB) in the U.S. and Canada, TicketReturn also serves minor league hockey teams, soccer, basketball and lacrosse. TicketReturn’s diverse client venues range from theater and casino showrooms, motorsports, horse racing, university arenas and sports stadiums reflecting the ease of use and scalability of the platform.