Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
The Sr. Manager, Marketing Procurement position is responsible for the global call centers category, as well as other assigned categories within Marketing Procurement, and business management and the core job responsibilities identified below. Works in close collaboration with key internal and external stakeholders, regions, divisions, and the other Category Managers on the team driving value, quality, feasibility while adhering to a strict standard of business ethics and integrity.Provides superior levels of customer service and satisfaction. This position will work on the category strategy, specific workstreams related to call centers and potentially other marketing sub-categories, definition, and resolution of known or anticipated problems. Proactively seeks and leads innovative ways to improve the marketing procurement processes, cycle times, and customer service levels.Additional opportunities for development and increased responsibility across categories will be made available.
WHAT YOU'LL DO
Responsible for managing the Call Centers Procurement Category, as well as, other assigned categories within Marketing Procurement. Current scope of responsibilities is global and includes over $150MM of spend.
Understands business requirements and challenges; including priorities, must win battles and key value drivers. Transforms this understanding into solutions and the category sourcing strategies
Confirms business objectives, challenges, projects, requirements, and expectations and translates into category strategic planning processes and solutions
Provide the business compelling category and sourcing insights to contribute to business strategies
Drives Value Creation: Identifies specific cost improvement opportunities and presents them to the leadership for prioritization, resourcing, and implementation; aligns with regional teams on the implementation plans and drives execution and adherence to the strategy
Own and measure cost improvement targets and projects. Report out to the key business stakeholders as appropriate
Enable supplier evaluation processes and KPIs definition and monitoring
Research supply base and industry / marketplace
Conduct analysis on industry, regional and divisional requirements, and suppliers
Lead the development of benchmarks globally and understand marketing category industry dynamics through supplier capabilities sessions, attendance of industry related workshops, reading publications and discussions with other industry peers to bring best practices
Guide stakeholders (internal and external) on how to structure and implement RFQs/RFIs/RFPs to obtain best-in-class supplier capabilities
Lead complex RFQs/RFIs/RFPs
Provide support during the vendor screening and vendor selection process
Develop and drive fact-based negotiation strategies with high profile vendors within assigned categories
Ability to work with various legal and business functions to execute Master Service Agreements and Statements of Work between Abbott and supplier
Recommend process improvements to streamline for efficiencies
Communicate issues to leadership while driving for resolution
Utilize technology and tools effectively
Seek, develop, and establish business relationships with key agencies/suppliers. Meet regularly with regional and divisional stakeholders to ensure superior customer satisfaction and continuous improvement against category objectives are met. Develop partnership with core agencies and suppliers to help with any negotiations or escalation issues as well as building a foundation of trust such that new strategic initiatives can be proposed.
Provide advice/direction/lead in primary areas of expertise.
EDUCATION AND EXPERIENCE YOU'LL BRING
Bachelor's degree required
10+ years of experience in procurement or/and call center experience in an account management or strategy/planning role
Strategic planning, and/or executive management function. Ideally experience in both
Experience in leading and managing cross-functional teams
Strategic thinking and problem solving
Ability to take initiative, make decisions and impactful recommendations
Demonstrate superior communication skills (written and verbal)
High tolerance for ambiguity, must process and prioritize potentially conflicting objectives
Results Focus. All actions tied to company performance and achieving results
Highly collaborative position, requires strong ability to influence, cooperate with all levels of the organization including sr. leaders.
Impact/Influence others. This position requires a high degree of leadership, decision making and persuasive skills
Capable of efficiently and quickly navigate sensitive situations
Project management skills with proficient use of excel. Strong ability to learn new systems and tools.
Experience leading complex/high visibility projects
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer:
Training and career development, with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.