The Marketing & Patron Services Associate is responsible for the execution of Savannah Music Festival’s (SMF) ticketing, handling Savannah Box Office relations and general patron services. The position also holds a key role on the marketing team, assisting in social media, public relations and community outreach, along with marketing planning and writing for a variety of materials.
DUTIES & RESPONSIBILITIES
Marketing and Administrative:
Maintain SMF social media channels (planning and content management) in line with the brand of the organization
Monitor and analyze campaign performance; keep abreast of social media trends
Write/edit various marketing materials and festival website content
Monitor and analyze data, sales trends and pricing strategies, including discounts and sales promotions
Assist in brainstorming for marketing campaigns and collateral
Assist in establishing and implementing ticketing promotions
Assist with advertising sales, tracking and invoicing
Assist with patron surveys, evaluations and other market/consumer research
Represent SMF at events
Coordinate SMF’s Savannah Box Office operations, including training, providing customer service guidelines and providing show content, discount codes, accounting reports and seat maps
Administrate ticketing system, including inventory and holds
Analyze ticketing data and create pricing structures to maximize revenue from ticket sales
Coordinate group sales, ticket donations and gift cards, press tickets and so on
Assist in concierge ticketing for major level festival donors and sponsors
Field patron requests and assist with communications with patrons
Maintain patron database
On-site presence at all festival venues, interacting with patrons, donors, volunteers and so on, to ensure positive customer service experience
Involvement in volunteer operations, including recruitment, training and scheduling
Bachelor’s degree required
Experience working with box office systems and software
Excellent customer service and public interaction skills
Exceptional writing and communication skills required
Proficiency in Excel, Word, PowerPoint and Google Apps; experience in Marcato Festival a plus
Proficiency in maintenance of social media outlets, especially Facebook, Instagram and Twitter; experience in Sprout Social a plus
Familiarity with SEO and Google AdWords preferred
Ability to work in very high-stress environments, with many different types of personalities
Collaborative working style with a hands-on approach to teamwork
Must be extremely organized when handling multiple details and have the ability to multitask
Willingness, availability, energy, and stamina to work long hours and weekends during 17-day festival and festival-specific special events throughout the year
Working knowledge of non-profit organizations and the performing arts
All applicants must have a valid driver’s license and submit to a criminal background check and drug test
HOW TO APPLY
To submit an application, please email a cover letter and resume by August 30 to firstname.lastname@example.org. No phone calls, please.
Additional Salary Information: Salary listed above is a range, plus a competitive benefit package
About Savannah Music Festival
The Savannah Music Festival is dedicated to presenting a world-class celebration of the musical arts by creating timeless and adventurous productions that stimulate arts education, foster economic growth, and unite artists and audiences in Savannah. It is the largest musical arts event in Georgia and one of the most distinctive cross-genre music festivals in the world.
BACK TO TOP
ASI Career Center is Just One of the Benefits.
Discover what else ASI has to offer!
The job you are trying to reach from was originally posted at ASI Career Center.