The University of Pittsburgh's Computing Services and Systems Development (CSSD) department is seeking a Salesforce and Marketing Cloud Administrator for the Enterprise CRM team.
The incumbent is responsible for - Supporting the enterprise-wide implementation of Marketing Cloud - Acting as the subject matter expert on marketing automation responsible for maintenance and enhancements - Participating in the iterative SDLC to include requirements gathering, design, code/configuration and testing - Interfacing directly with customers, staff, IT colleagues, and other stakeholders to identify user requirements, assess available technologies, and recommend solution options - Assessing design and objectives for the assigned project phases and recommending strategies and tactics to achieve business needs
Excellent Salesforce and Marketing skills, as well as communication and customer service skills, are required to be successful in this position.
On occasion, some evening and weekend work may be necessary depending on business load, project timeline requirements, or scheduled downtime changes. Unscheduled or urgent support outside of business hours may occur. The incumbent may be responsible for carrying an escalation cell phone on a rotating support schedule.
Applicants must provide three work-related references (supervisory, whenever possible) as well as include their complete employment history on their application.
Internal Number: 162662
About University of Pittsburgh
Founded in 1787, the same year the U.S. Constitution was signed, the University of Pittsburgh is one of the oldest institutions of higher education in the United States. One of three state-related research universities in Pennsylvania, Pitt is a member of the Association of American Universities (AAU), which comprises 62 preeminent doctorate-granting research institutions in North America.
Pitt faculty members have expanded knowledge in the humanities and sciences, earning such prestigious honors as the National Medal of Science, the MacArthur Foundation’s “genius” grant, the Lasker-DeBakey Clinical Medical Research Award, and election to the National Academy of Sciences and the Institute of Medicine. Pitt scientists have defeated polio, unlocked the secrets of DNA, lead the world in organ transplantation, and pioneered TV and heavier-than-air flight, among numerous other accomplishments.
Pitt students have earned Rhodes, Goldwater, Marshall, and Truman Scholarships, among other highly competitive national and international scholarships.
Alumni have pioneered MRI and TV, won Nobel and Pulitzer Prizes, led corporations and universities, served in government and the military..., conquered Hollywood and The New York Times bestsellers list, and won Super Bowls and NBA championships.