Under general supervision, plans and executes product development, pricing, product support and/or promotional initiatives that support the organization's corporate marketing strategies.
Job Specific Information:
APIs are the backbone for all technology and driving customer experience and business value. FedEx is looking for an API Marketing Product Owner to lead the API delivery team. This position is part of a product management organization responsible for creating and managing technology solutions across fedex.com, our award-winning website, as well mobile and integrated channels.
This person will work closely with customers, IT, FedEx Operations, Sales, and Support teams to define and implement the product support and product management efforts that expand customer access to the portfolio of FedEx products.
The ideal candidate must have a proven track record of working across organizations to define and implement product support programs, product strategies and/or bringing new products to market. The successful candidate must also demonstrate excellent business and marketing planning skills and a strong work ethic.
API Product Owner Role:
Assess and translate market requirements into product features and roadmap
Manages the prioritization of the API Product Backlog
Tracks performance against tactical API KPIs related to the API Factory (eg. timeline, throughput)
Ensures the quality of the delivery and confirms that the requirements are met (quality assurance)
Identifies synergies between business units to accelerate API delivery
Evaluate the market opportunities in terms of their customer value, business potential, technical feasibility, and product fit
Develop the product requirements and business cases used to prioritize and justify product investments
Partner with the IT organization to manage the product offering across its lifecycle.
Lead the cross functional effort needed to define and launch new products.
Serve as subject matter expert and/or lead large, cross-functional global teams in the definition and execution of the global product strategy.
Develop and analyze products metrics.
Provide ongoing Product Evangelism to ensure key influencers and stakeholders understand the value of the product and provide necessary support.
Skills, Knowledge and Experience Considered a Plus:
Product Support, Product Management and/or product development experience of ecommerce, mobile or software products that have global distribution.
Ability to work with software teams in support of the product lifecycle process.
Excellent Project Management Skills
Quality Driven Management Experience or Six Sigma a plus
Keen ability to translate customer needs into product use cases
Strong technical and business acumen
Innovative, results-oriented, self-starter capable of coordinating numerous projects simultaneously in a fast-paced team environment.
Exceptional written and verbal communication skills with ability to build rapport across all levels of the organization.
Relocation assistance is available for this position.
Bachelor's Degree/equivalent in marketing, communications or related business discipline. Five (5) years’ work experience in marketing, sales, sales administration or related discipline. Demonstrated knowledge of marketing disciplines and information analysis. Experience in database marketing, telemarketing, promotions, pricing, and financial analysis. Strong human relations, communication, organizational and analytical skills. A related advanced degree may offset the related experience requirements. A related Master’s Degree equals two years’ experience.
FedEx Services began operations in June 2000 to provide information technology, sales, and marketing support for FedEx Corp. subsidiaries FedEx Express and FedEx Ground. The same functions for FedEx Freight and FedEx Office were later aligned with FedEx Services.
In 2013, FedEx Services launched FedEx Delivery Manager®, an innovative option that provides U.S. customers with a range of flexible ...options to schedule dates, locations and times of delivery. Customers can also actively track and manage deliveries en route to or from their home, without a tracking number or even a FedEx account.
Today some 12,500 FedEx Services team members coordinate sales, marketing, communications, information technology, and customer service support for the global FedEx brand.